Counter Sales Lead

PACE Supply • Riverside, CA

6d • Onsite

About The Position

Join the Team at our new Riverside, CA Location!
Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and helping others find the right solutions?
PACE Supply, a leader in the plumbing supply industry, is excited to announce opportunities at our new Riverside, CA location! We’re looking for a experienced and customer-focused Counter Sales Lead to join our growing team.
As a Counter Sales Lead, you’ll be the welcoming face of our new branch, providing outstanding service to our customers.
Your role will include:
Promptly and courteously assisting customers with their needs
Sharing your plumbing and product expertise to guide informed purchasing decisions
Building strong, lasting customer relationships through exceptional service and product knowledge
Be part of a new branch launch and help us build something great from the ground up!

Requirements

• Any combination of education and experience that provides the required skills and knowledge for successful performance will be considered
• High school diploma or GED required
• 2+ years of experience in plumbing, warehouse, or retail/customer service environments, with demonstrated leadership or lead experience preferred
• Strong working knowledge of plumbing products, warehouse operations, and counter sales processes
• Proficiency in warehouse management systems and Microsoft Office (Outlook, Excel, etc.)
• Ability to input, retrieve, and analyze data accurately
• Ability to read and interpret product codes, locations, and inventory details
• Solid math and cash handling skills
• Strong decision-making, problem-solving, and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Demonstrated ability to lead by example, support team members, and drive accountability
• Willingness to learn and continuously develop product knowledge and leadership skills

Responsibilities

• Lead daily counter operations, ensuring accurate and timely fulfillment of customer orders
• Provide direction and support to counter staff, maintaining high standards of customer service and efficiency
• Assist customers promptly and professionally, offering product expertise and solutions-based recommendations
• Enter and manage customer orders, branch transfers, quotes, and pricing with a high level of accuracy
• Follow up on orders, proactively resolve issues, and ensure customer satisfaction and timely communication
• Generate and provide product and job quotes as needed
• Oversee receiving activities by verifying the quantity and quality of incoming materials
• Ensure materials are properly checked in, stocked, and organized within the warehouse
• Maintain a clean, safe, and organized work environment, including counter areas, warehouse, and common spaces
• Accurately perform cycle counts and inventory control activities, reporting discrepancies and backorders
• Maintain strong knowledge of inventory, product availability, and warehouse layout
• Support and model ethical sales practices and company policies, including returns, credit terms, and procedures
• Assist in training and mentoring team members, encouraging ongoing product knowledge development
• Ensure all tasks are completed in compliance with safety standards, reporting any hazards to management
• Support branch operations, including loading/unloading customer vehicles and assisting with year-end physical inventory

Benefits

• PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees