Counter Sales Associate

Poolcorp - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

5,001-10,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Counter Sales Associate at POOLCORP is responsible for providing exceptional customer service by assisting walk-in and phone customers, processing sales orders, and ensuring a smooth sales process. This role involves establishing relationships with customers, handling inquiries and complaints, and performing data entry for sales orders. The position requires a strong customer-service attitude and the ability to work in a fast-paced environment.

Responsibilities

• Establish relationships with customers by assisting walk-in and phone customers.
• Process, pull, and distribute customer products quickly and efficiently.
• Handle questions and complaints in a timely and professional manner.
• Accurately perform data entry of sales orders to generate invoices for products ordered.
• Secure payment of invoices with proper funds or obtain credit authorization in accordance with company policy.
• Evaluate and determine disposition of warranty items handled at the counter.
• Estimate date of delivery to customers based on knowledge of vendor's production and delivery schedules.
• Assist in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• Ability to move 100 pounds with a dolly.
• Strong counter presence and ability to deal directly with customers.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction helpful.
• Must be 18 years of age or older to apply.

Nice-to-haves

• Bilingual skills are a plus.
• Experience in the pool industry is helpful.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs including Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!