Counter Sales Associate

Homans Associates•Braintree, MA

8h•Onsite

About The Position

Homans is seeking a full-time Counter Sales Associate for their Braintree, MA facility. This role involves identifying customer needs, presenting products and services, answering questions, and recommending tailored solutions. A positive attitude and proactive problem-solving are key to success. The position operates Monday-Friday, 8:00 AM-5:00 PM, at $24-$25/hour. Relocation assistance is not available for this role.

Requirements

Excellent customer service skills
Practical knowledge of warehouses, data processing, paper flow and operations procedures.
Must have the ability to process transactions and mediate situations among employees and customers as they arise.
Beginner to intermediate to advanced users of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
Ability to learn new software quickly and accurately.
Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.
High School Diploma or GED required.
While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
Prior HVAC experience is required.

Responsibilities

Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
Other duties as assigned.