Counter Sales Associate

White Cap•Honolulu, HI

1d•Onsite

About The Position

White Cap is a leading North American distributor for professional contractors, supplying materials for large construction projects including stadiums, roads, bridges, highways, and residential housing. The company operates approximately 500 branches across North America with over 11,000 employees and is committed to "Building Trust on Every Job" through knowledgeable, capable, and dependable associates. White Cap is actively hiring for a Counter Sales Associate, a role that involves providing exceptional customer service to walk-in, phone, and will-call customers, processing orders, quoting prices, and providing product information. The company emphasizes a supportive work environment, offering comprehensive wellness and financial benefits, a generous time off package, and opportunities for career growth. White Cap has doubled in size since 2020, is certified as a Great Place to Work, and fosters an inclusive culture.

Nice To Haves

Demonstrated success providing excellent customer service.
Experience with sales order computer software, preferably Oracle.
Knowledge of construction and industrial products.
Spanish language proficiency.

Responsibilities

Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
Processes orders, quotes prices, enters orders into the system and provides order information to customers.
Pulls orders as required.
Communicates product features, benefits, and warranty policy information to customers.
Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
Performs other duties as assigned.