Counter Sales Associate

Heritage Landscape Supply Group • Pharr, TX

6d • Onsite

About The Position

Heritage Landscape Supply is seeking a Full-Time Counter Sales with Backup Driver duties and a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

Requirements

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear courteous communication in person, phone, and email.
• Covers Back-up Driver responsibilities in a non-regulated truck
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test, background and driving.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.
• Forklift operation experience.
• Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge.
• A high school diploma or equivalent of work experience and education.

Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Covers Back-up Driver responsibilities in a non-regulated truck
• Other duties as assigned.

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees