Counter Sales Associate

Johnstone Supply, The Balsan Group•Hatfield Township, PA

About The Position

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.

Requirements

A high school diploma or equivalent is required
Strong communication and interpersonal skills
Attention to detail and ability to multitask in a fast-paced environment
Proficiency with computers and different software programs
Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds

Nice To Haves

2 + years of experience in customer service or sales
HVAC industry experience

Responsibilities

Greet customers and assist them in locating the products they need
Answer questions about HVAC products, prices, availability, and usage
Handle customer inquiries and concerns in a professional and timely manner
Provide recommendations and guidance to customers based on their specific requirements
Provide accurate information regarding the availability of in-stock items
Process sales transactions accurately using the POS system
Generate new and repeat sales by providing product and technical information promptly
Calculate and quote process, discounts, and applicable taxes
Upsell additional products or services to customers
Follow up on sales leads and inquiries to generate additional business
Assist customers with technical questions or issues related to HVAC products
Refer complex technical inquiries to TSA
Maintain accurate records of sales transactions, customer interactions, and inventory movements
Assist with general administrative duties such as filing, data entry, and phone/email correspondence
Monitor stock levels and communicate replenishment needs to management
Assist in stocking shelves and organizing inventory