Counter Sales Associate - HVAC

Crescent Parts & Equipment-posted 1 day ago
Full-time • Entry Level
Onsite • Springfield, MO
101-250 employees
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Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

  • Greet and assist customers at the counter, over the phone, and online
  • Provide product recommendations based on customer needs
  • Assist Territory Managers when applicable
  • Input and verify customer orders, account details, and product information
  • Place, schedule, and ensure timely product delivery
  • Conduct payment transactions and account reconciliations for customer orders
  • Maintain accurate inventory and proper bin locations on all stocked items
  • Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
  • Perform cycle counts and report discrepancies
  • Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
  • Load/unload trucks and make customer deliveries when necessary
  • Ensure all areas of the branch/store are kept clean, orderly, and safe
  • Keep all catalogs, books, product literature, and store displays orderly and up to date
  • Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge
  • Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily
  • Basic computer skills - Outlook, Word, Excel
  • Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
  • Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)
  • Ability to operate or learn to operate a forklift and pass a forklift safety test
  • Desire to work in a dynamic, fast-paced environment
  • High school diploma or GED required
  • Commit to continuous learning & development through several training channels
  • Experience with purchasing (POS) and/or inventory software a plus
  • Additional certification or coursework from a college or technical school desirable
  • HVAC industry training, certification, or college coursework/degree a plus
  • Rich and affordable medical and dental plans
  • HSA plan with employer contribution
  • Free coverage for Vision Insurance
  • Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
  • 401(k) with company match and profit sharing
  • Tuition reimbursement
  • PTO
  • Paid Holidays
  • Quarterly bonus for all employees based on company performance
  • Wellness program
  • And more!
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