Counter Sales and Service Manager

SUNCREST GARDENS INC•Peninsula, OH

1d•Onsite

About The Position

POSITION PURPOSE: Meet and exceed the customer shopping experience by delivering excellent customer service within the Garden Center group under the culture and standards of Suncrest policies and procedures

Requirements

2-3 years of experience in an upscale retail setting requiring excellent customer service acumen.
Strong computer skillset; IT and software.
Must be able to work weekends and extended hours during peak season
Previous experience in managing 5-10 staff member

Responsibilities

Acquire and maintain a complete understanding of all operating functions of the POS system and cashier registers including all key-holder responsibilities.
Assist Director of Operations in hiring reporting position staff as needed in a timely manner.
Conduct and oversee all training aspects of cashier and carry-out staff positions, including orientation and onboarding requirements as needed, to maintain proper staffing needs.
Be a friendly, outgoing, upbeat presence within the garden center; greeting customers and engaging with them throughout the store.
Assist buying manager and garden center associates with displaying and labeling product as needed to maintain current inventories.
Complete daily and weekly inventory controls of hard goods and chemicals, including reordering, stocking, and storing of product to maintain proper inventories.
Assist Director of Operations in preparing for the weekly or quarterly staff meeting as needed.
Abide by the rules and regulations set forth in the Suncrest employee handbook.
Coordinate with the Administrative Assistant in preparing weekly work schedules for staff.
Be able to assist customers on a one-to-one basis.
Be a hands-on problem solver for the customer.