Counter Manager

Standard Supply & Distr•Dallas, TX

10h

About The Position

Are you a natural leader with a passion for customer service and operations? We’re looking for a Counter Manager to oversee the counter sales department at a single branch location. In this role, you’ll lead a team responsible for handling customer interactions and ensuring all orders—whether placed by phone, in-person, email, text, or eStore—are processed accurately and staged for pickup. You’ll set the standard for service excellence while driving efficiency and alignment with company goals.

Requirements

Experienced with 3–5 years in customer service
Skilled at managing and leading teams in a retail or wholesale environment
Strongly committed to delivering outstanding customer service
Familiar with order processing and staging procedures
Adept at analyzing and resolving customer service challenges
An excellent communicator with strong verbal and written skills

Responsibilities

Ensuring customers receive prompt, professional service with the highest standards of quality
Overseeing the processing of orders across all channels (phone, in-person, email, text, and eStore)
Directing the team to efficiently pull and stage orders for customer pickup
Maintaining essential retail tasks including merchandising and storefront organization
Managing and scheduling the counter sales team while ensuring adherence to company policies and performance standards
Evaluating team performance, providing feedback, and conducting regular performance reviews
Partnering with inventory and warehouse teams to coordinate product availability and streamline operations
Monitoring service quality and order accuracy, implementing improvements as needed