Counter Manager - Pandora @Macy's Boston

PANDORA A/S-posted 3 months ago
Full-time • Entry Level
Boston, MA
5,001-10,000 employees
Miscellaneous Manufacturing
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As the largest Jewelry brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact on a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager, you will coach and manage a team of Sales Leads and Sales Associates. Are you passionate about delivering exceptional service, creating meaningful experiences, and driving remarkable sales results? Join Pandora Jewelry as a Counter Manager in our Macy's Shop-in-Shop, where your leadership, enthusiasm, and fan-first attitude will directly shape the success and growth of our rapidly expanding brand.

  • Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
  • Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
  • Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora's brand standards.
  • Regularly assess associate performance, offering timely feedback and targeted coaching.
  • Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
  • Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
  • Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora's VM guidelines and Macy's visual standards.
  • Regularly audit displays and product positioning to maximize visual appeal and promotional impact.
  • Maintain strict adherence to all Pandora and Macy's operational, security, POS, and loss prevention policies and procedures.
  • Ensure counter and team compliance with required security practices and reporting standards.
  • Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
  • Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
  • Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.
  • Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora's values, culture, and commitment to exceptional fan service.
  • Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
  • Developed a sense of Care in communication skills both written and verbal.
  • Strong business acumen and analytical thinking.
  • Skilled in recruiting, retaining, and developing exceptional teams.
  • Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
  • At least 18 years or older and can provide proof of identity and eligibility to work.
  • Flexible work schedule that includes nights, weekends, and holidays.
  • Familiarity with Macy's or department store retail environment preferred but not required.
  • Robust compensation package including base + bonuses.
  • 401K plan to help secure financial future.
  • Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D.
  • Anniversary gift cards and product discounts.
  • Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement.
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