Counter/Inside Sales Associate - HVAC/Plumbing/OSW

Dakota Supply Group • Grand Rapids, MN

304d • $18 - $25

About The Position

DSG is seeking an HVAC/Plumbing/OSW Counter/Inside Sales Associate in our Grand Rapids, MN location. In this full time, hourly position, work is typically performed between the hours of 7am and 4pm, Monday through Friday, but may vary on occasion according to business needs. As a Counter/Inside Sales Associate, you will assist in growing our overall HVAC/Plumbing/OSW sales in the Grand Rapids area via responsibilities at both the City Desk and Inside Sales department. At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we've delivered more than supplies, we've offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Requirements

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC, Plumbing, and/or Onsite Sewer and Well (OSW) products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers - experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively
• The physical ability to frequently lift & load items weighing 30-70 pounds

Responsibilities

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Benefits

• 100% employee owned, benefiting individual Employee Stock Ownership Plan (ESOP)
• Personal and professional development opportunities and unlimited growth potential
• Competitive compensation packages based on experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Comprehensive benefits package including medical, dental, and vision
• Life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution
• Family planning and childcare savings opportunities including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA)
• Multiple retirement savings opportunities including a 401(k) with employer match and ESOP
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED