Counter Attendant

Pyramid Global Hospitality•Roanoke, WV

6d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. What you will have an opportunity to do: We are looking for a highly motivated, and customer focused to join our team as a Retail associate! This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Requirements

Someone with an engaging and welcoming personality
Someone with a strong attention to detail
Someone who can work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests
Someone with excellent communication skills
Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.

Responsibilities

Maintain a great relationship with all guests and members of the team
Maintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests
Will assist in creating unique and creative retail displays
Be a master of the POS system
Be highly organized with a strong understanding of where products can be found in the store
Maintain a cash bank
Be willing to jump in where needed to assist in delivering top service levels
Responsible for the knowledge of any promotions or special items in stock
Responsible for maintaining stock- all shelves are stocked and items needing ordered
Responsible for keeping area clean
Ascertains guest satisfaction; in the event of dissatisfaction, is a creative problem solver
Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
Balance house bank at the end of the shift.
Retrieves and returns bank from vault to workstation and return, to ensure accountability.