Counter Agent

Counter Agent Hertz Rent a Car, San Luis Obispo San Luis Obispo, CA Job Details Part-time From $17 an hour 10 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Flexible schedule Qualifications No experience needed High school diploma or GED Driver's License Organizational skills Typing Entry level Full Job Description As a Customer Service Agent, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need. Responsibilities: Provide world class customer service by managing the rentals and returns process, in compliance with Hertz policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer's travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells Answer telephone calls in a timely manner in accordance with best practices and policy standards Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Keep work area organized and free of clutter Job Type: Part-time Pay: From $17.00 per hour Expected hours: 15 - 20 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: Evening shift Work Location: In person