Counter Agent

Budget Rent A Car Of UtahProvo, UT
396d$31,200 - $37,440

About The Position

Budget Car and Truck Rental of Utah is seeking Rental Sales Agents for their Orem, American Fork, and Provo locations. This full-time position focuses on providing exceptional customer service and sales support to travelers renting vehicles. The role requires attention to detail, problem-solving abilities, and strong communication skills in a fast-paced environment.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in customer service, retail, hospitality, or within the car rental industry is ideal.
  • Ability to work independently with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations calmly and efficiently.
  • Valid driver's license with a clean driving record (no more than 2 incidents/accidents in the last 3 years).
  • Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

  • Greet customers warmly and assist with the car rental process from start to finish.
  • Promote upgrades to premium cars and advise customers on protection product services and additional services.
  • Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
  • Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
  • Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for the next customer.
  • Provide customers with information on vehicle options, features, and pricing.
  • Maintain the cleanliness and organization of the rental counter and surrounding area.
  • Keep accurate records of transactions, inventory, and customer interactions.

Benefits

  • Paid holidays
  • Dental insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Opportunities for advancement
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