Counter Agent

Budget Rent A Car Of Utah • Provo, UT

396d • $31,200 - $37,440

About The Position

Budget Car and Truck Rental of Utah is seeking Rental Sales Agents for their Orem, American Fork, and Provo locations. This full-time position focuses on providing exceptional customer service and sales support to travelers renting vehicles. The role requires attention to detail, problem-solving abilities, and strong communication skills in a fast-paced environment.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, or within the car rental industry is ideal.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently.
• Valid driver's license with a clean driving record (no more than 2 incidents/accidents in the last 3 years).
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Greet customers warmly and assist with the car rental process from start to finish.
• Promote upgrades to premium cars and advise customers on protection product services and additional services.
• Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for the next customer.
• Provide customers with information on vehicle options, features, and pricing.
• Maintain the cleanliness and organization of the rental counter and surrounding area.
• Keep accurate records of transactions, inventory, and customer interactions.

Benefits

• Paid holidays
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED