Count Team Lead- Part Time (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

138d • $24 - $24

About The Position

The position involves inspiring others with a clear direction by demonstrating a high level of commitment and energy in all endeavors. The role requires consistently superior customer service skills and acting as a positive role model for all employees. The individual will convey positive energy and enthusiasm focusing on guest interaction, continuously improving service by evaluating service breakdowns using guest feedback, data, and behavior. The position also involves communicating service breakdowns and team plans in buzz sessions and facilitating opportunity-seeking meetings to involve all team members in service improvements. Immediate addressing of service breakdowns and follow-ups to ensure guest satisfaction is crucial. The role includes keeping the team informed of property promotions and events, developing highly skilled employees, setting realistic and measurable service standards, and holding employees accountable for meeting them. The individual will clearly communicate and enforce company expectations, address employee performance issues, coach for improvement, and provide ongoing feedback. The position requires using EOS data to improve the workplace, listening and responding to employees, and recognizing and rewarding individual and team performance. The individual must consistently follow company policies, maintain accurate employee records, and complete performance reviews timely. The role also involves overseeing Count Room team members, ensuring appropriate shift coverage, and compliance with New Jersey state regulations and property internal controls. Responsibilities include hiring, training, scheduling, and general administrative duties, developing new Count Room procedures, implementing safety procedures, and handling equipment procurement and maintenance. The individual will assist Count Room employees in their daily assignments, ensure adherence to key control procedures, recommend remedial training, coordinate work with other departments, and complete special assignments for management as required.

Requirements

• High school diploma or equivalent preferred.
• Prior Count Room experience preferred.
• Excellent organizational, leadership, communication, and supervisory skills required.
• Skills in adding machine, computer terminal operation, and currency counting machine preferred.
• Mechanical (repair) ability preferred.
• Prior money handling experience preferred (casino or bank).

Responsibilities

• Inspire others with a clear direction and demonstrate commitment and energy.
• Provide superior customer service and act as a positive role model.
• Evaluate service breakdowns using guest feedback and data.
• Communicate service breakdowns and team plans in buzz sessions.
• Address service breakdowns immediately and follow up for guest satisfaction.
• Keep the team informed of property promotions and events.
• Develop skilled employees and set measurable service standards.
• Enforce company expectations and address employee performance issues.
• Use EOS data to improve the workplace and recognize performance.
• Maintain accurate employee records and complete performance reviews.
• Oversee Count Room team members and ensure shift coverage.
• Ensure compliance with New Jersey state regulations and internal controls.
• Assist with hiring, training, scheduling, and administrative duties.
• Develop new Count Room procedures as needed.
• Implement safety procedures and handle equipment procurement.
• Assist Count Room employees in daily assignments.
• Ensure adherence to key control procedures.
• Coordinate work with other departments to meet goals.
• Complete special assignments for management as required.

Benefits

• $24.00 per hour

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED