Count Team - Count Team Attendant

Valley View Casino & Hotel•Valley Center, CA

2d•Onsite

About The Position

This position is responsible for the slot drop and kiosk drop on the casino floor, as well as the count of monies and tickets in the count room. The role involves reconciling counts and ensuring compliance with applicable laws, rules, and regulations of the Gaming Commission, Federal and State laws governing monetary transactions, and company policies, procedures, and controls. The Team Member will work under immediate supervision, relying on instructions, pre-established guidelines, and limited experience to perform job functions.

Requirements

High school diploma or GED equivalent.
Must be extremely numbers-oriented and computer-literate.
Must be able to multitask as in operate currency-counting machines and computers simultaneously.
Ability to speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, phones, and or email.

Responsibilities

Support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Maintain a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls.
Assist in actual count in the count room.
Prepare various reports, including tally sheets, transfer sheets, audit fills and credit slips; reconcile all totals to the utility programs and hand counts and then forward all information to appropriate department(s).
Ensure the integrity of all count transactions.
Maintain accurate records, reports, and other required paperwork in the Count Department.
Operate the equipment daily and perform minor repairs and maintenance and light housekeeping as needed.
Conduct the necessary research to effectively resolve count disputes.
Be held accountable, to a high degree, for the accuracy and thoroughness of the count, and departmental records and reports.
Assist in the actual floor drop with the Drop Team.
Be responsible, to a high degree, for the accuracy and thoroughness of the kiosk drop and the slot drop.
Maintain a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
Perform other duties as assigned by management.
Be responsible for conducting all responsibilities in a professional and ethical manner.
Be responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.