About The Position
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Counselor at Grand Wailea Keiki Club to join the Recreation Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. A Counselor for Grand Wailea Keiki Club is responsible for leading and directing children through supervised recreational activities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provide exceptional childcare activities for children ages 5-12 years old. Instruct poolside craft workshops. Sell snacks, and drinks at the snack shop. Greets and registers guests to camp sessions and specialty classes, providing prompt and courteous service around the camp area. Checks guests in and out of the facility. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and upsells products to the guests. Teach, lead, participate and interact with children ages 5–12 years old. Occasionally work with 13-17 years old (during busy seasons). Prepare and set-up activities. Swim and interact with children. Plan and create stimulating and educational activities for 5-12 years. Collect and process cash, credit card and room charge payments for all camp fees. Register arriving and departing children. Ensure registration forms are completed. Maintain cleanliness of facility, including vacuuming, dusting, sweeping, and mopping. Assist with menu schedules, serving lunch/dinner and snacks. First responder in case of water rescue, medical emergency, rendering First Aid and or CPR. Ensure safety of guest(s), patrons, and employees. Report accidents, injuries, and safety concerns. Make shave ice, popcorn and cotton candy for concession sales. Collect and process cash, credit card and room charge payments for all concession, workshop Maintain cleanliness of snack shop stand in accordance with DOH requirements, including sweeping and sanitizing equipment and items used for popcorn and shave ice production. Instruct guests how to make the scheduled arts & craft for the day. Instruct private hula lessons, lei making lessons, handmade jewelry classes and acrylic canvas painting classes In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Transfer trash and dirty linen to designated areas. Answering phones, taking reservations, photocopying, filing, and taking inventory. Balancing vouchers with daily summary. Assist supervisor and manager when needed. Advises supervisor on status of inventory and operations. Report all suspicious persons or activities, hazardous conditions, etc. to security department. Attend all mandatory meetings. Provide general public assistance, instruction, and/or guidance for guests. Any other related duties as assigned by Director/Manager. GRAND WAILEA KEIKI CLUB SESSIONS: Assist with sunscreen application and washroom breaks. POOLSIDE SNACK SHOP, WORKSHOPS
Requirements
- All candidates must have a high school diploma and at least 9 months experience working with children from the ages of 5-12 years old.
Responsibilities
- Lead and direct children through supervised recreational activities
- Provide exceptional childcare activities for children ages 5-12 years old
- Instruct poolside craft workshops
- Sell snacks, and drinks at the snack shop
- Greets and registers guests to camp sessions and specialty classes
- Checks guests in and out of the facility
- Resolves guest challenges
- Promotes hotel services, amenities and upsells products to the guests
- Teach, lead, participate and interact with children ages 5–12 years old. Occasionally work with 13-17 years old (during busy seasons)
- Prepare and set-up activities
- Swim and interact with children
- Plan and create stimulating and educational activities for 5-12 years
- Collect and process cash, credit card and room charge payments for all camp fees
- Register arriving and departing children. Ensure registration forms are completed
- Maintain cleanliness of facility, including vacuuming, dusting, sweeping, and mopping
- Assist with menu schedules, serving lunch/dinner and snacks
- First responder in case of water rescue, medical emergency, rendering First Aid and or CPR
- Ensure safety of guest(s), patrons, and employees. Report accidents, injuries, and safety concerns
- Make shave ice, popcorn and cotton candy for concession sales
- Collect and process cash, credit card and room charge payments for all concession, workshop
- Maintain cleanliness of snack shop stand in accordance with DOH requirements, including sweeping and sanitizing equipment and items used for popcorn and shave ice production
- Instruct guests how to make the scheduled arts & craft for the day
- Instruct private hula lessons, lei making lessons, handmade jewelry classes and acrylic canvas painting classes
- Transfer trash and dirty linen to designated areas
- Answering phones, taking reservations, photocopying, filing, and taking inventory
- Balancing vouchers with daily summary
- Assist supervisor and manager when needed
- Advises supervisor on status of inventory and operations
- Report all suspicious persons or activities, hazardous conditions, etc. to security department
- Attend all mandatory meetings
- Provide general public assistance, instruction, and/or guidance for guests
- Assist with sunscreen application and washroom breaks
- Maintain cleanliness of craft closet, including sweeping, dusting and organizing
- Any other related duties as assigned by Director/Manager
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
