Counselor, Student Advocate Center
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About The Position
At the National Student Loan Program (NSLP), we are dedicated to hiring talented individuals who share our passion for helping students navigate their student loans and improve their financial literacy. Our motto, “Helping Educate Responsible Repayment Options,” reflects our commitment to providing borrowers with the guidance and understanding they need to manage their loans effectively. As a Counselor in our Student Advocate Center, you will play a crucial role in assisting students by offering free support and resources related to their student loans. In this position, you will engage with current and past students through various communication channels, including inbound and outbound calls, emails, and web chats. Your primary responsibility will be to guide them through the options available for their existing student loans, ensuring they are well-informed about their repayment choices. We pride ourselves on creating a positive work environment that fosters professional growth and career development, and we provide comprehensive training to equip you with the necessary skills for success. Our work culture values work-life balance, and we offer a hybrid work schedule that allows you to work from home and the office. You will have the opportunity to earn a competitive salary, with annual performance reviews and potential salary increases. We also provide a range of benefits, including health insurance, dental and vision coverage, life insurance, and a robust retirement plan with a 100% 401(k) match. Additionally, we value education and offer tuition reimbursement to support your ongoing learning and development.
