COTALAND Operations Manager

CIRCUIT OF THE AMERICAS LLC•Austin, TX

12h•Onsite

About The Position

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. COTALAND is an amusement park with over 30 attractions and experiences, including first-of-their-kind roller coasters. The Operations Manager is responsible for overseeing all day-to-day park operations, ensuring a safe, efficient, and exceptional guest experience. This role leads multiple departments including Guest Relations, Park Services, and Ride Operations, while supporting any additional operational needs across the park.

Requirements

Minimum 3 years of experience in theme park, amusement park, or similar high-volume entertainment operations
Previous experience in a supervisory or senior operation role within a theme park or attraction.
Proven leadership experience managing multiple departments or large teams
Strong understanding of ride operations, safety protocols, and guest service standards
Experience managing departmental budgets, including labor and operational expenses
Experience with operational planning, staffing models, and performance tracing
Excellent communication, problem-solving, and decision-making skills
Utilize Excel and word to track performance metrics, create reports, and maintain operational documentation
Ability to work in a fast-paced, dynamic environment with flexible hours, including weekends and holidays
Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms.
Ability to lift and/ or move up to 25 pounds.
Ability to squat, bend, twist, push/pull.
Ability to stand/walk for long periods.
Specific vision abilities required by this job include close vision and distance vision.
Work in extreme environments outdoors throughout the year.
The noise level in the work environment is usually moderate but can be loud during events.

Responsibilities

Oversee daily operations of Guest Relations, Park Services, and Ride Operations teams
Ensure all departments are operating safely, efficiently, and in compliance with company standards and regulations
Lead, coach, and develop department managers and supervisors to drive performance and accountability
Maintain a high standard of guest service and quickly resolve escalated guest concerns
Monitor staffing levels and operational needs; adjust resources to meet business demands
Collaborate with maintenance, safety, and leadership teams to ensure seamless park operations
Implement and uphold operational procedures, policies, and training programs
Analyze operational performance metrics and identify opportunities for improvement
Ensure cleanliness, organization, and overall park presentation meet brand standards
Support special events, peak operations, and any additional park operational needs