Cost & Strategic Processing Relationship Manager

ACI Worldwide•Omaha, NE

10d

About The Position

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. The Cost & Strategic Processing Relationships Manager owns and manages strategic relationships that are responsible for the business’ core processing, banking, and card network operations that drive hundreds of millions of dollars in volume and multiple millions of dollars in COGs.

Requirements

Deep understanding of card and ACH processing, including the transaction lifecycle, processing economics, technology, tender methods, processor and ODFI responsibilities, merchant responsibilities, and regulatory compliance.
History of successful contract negotiations and service level agreements.
Experience in managing complex relationships, holding partners accountable and driving a sense of urgency during escalations and as needed.
Experience collaborating with internal and external stakeholders for the benefit of both.
Must be able to apply abstract thinking to regulatory, legal and partner requirements in real and hypothetical scenarios to better drive the business’ desired outcomes.
Understanding of budgets, cost allocations and monthly accrual processes.
Effective verbal and written communications.
Must be organized, detail oriented and must possess excellent problem-solving skills.
Ability to work under pressure and meet deadlines is essential.
Ability to exercise independent judgement and make decisions related to the business and its strategic partners.
Ability to persuade internal stakeholders on the need for prioritization of the business’ objectives when faced with competing priorities.
Self-starter with the ability to interact with leadership and peers.
Strong attention to detail, quantitative skills, and commitment to data integrity
Advanced Excel skills, and experience with MS Word and PowerPoint
Solid time management skills and ability to manage multiple priorities.
Positive attitude and willingness to help out as needed.
Excellent interpersonal skills
Solid analytical and logic skills: ability to identify problems, isolate causes, and formulate/present/execute solutions.

Nice To Haves

Bachelor’s degree in related field or equivalent experience.
8-12 years min. related experience

Responsibilities

Manage strategic partner relationships such as processing banks, card processors and check vendors, to facilitate payments and ensure operation according to contract and SLA requirements.
Drive resolution on escalations pertaining to card and bank processors, including providing expertise, suggesting solutions, and participating in troubleshooting.
Negotiate complex agreements and renewals with partners, which includes SLAs that ensure ACI is protected legally, financially, and technically.
Manage and drive a sense of urgency with escalations, both internally and with partners.
Serve as subject matter expert for internal customers in card and bank processing, as well as in the intricacies of ACI’s relationships, agreements and integrations with the card and bank processors.
Serve as ACI subject matter expert to the card and bank processors.
Take part in partner management processes to include fulfillment of partner requests to ACI for information such as audit attestations, transaction volumes, etc. to support periodic due diligence reviews, and make entries in ACI’s Third Party Vendor Management program tool in accordance with requirements and submission deadlines.
Create and drive project teams including both internal and external stakeholders to define and articulate business needs and requirements for the integration of new products or client solutions to ensure proper set up and eliminate operational risk and increase efficiency.
Participate in COGS management to include analysis of costs, budget input, and oversight of monthly expense to budget review.
As needed, participate in the annual 1099K payment reporting process.
Perform other duties as assigned.
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Understand and comply with Risk Management program requirements.