Cosmetic Coordinator - Binghamton (Full Time)

Schweiger Dermatology Group • Binghamton, NY

307d

About The Position

Full-Time Cosmetic Coordinator position at our Binghamton Office. The Cosmetic Coordinator oversees cosmetic conversation of patients for the location, helping providers treat more patients, giving patients time to discuss cosmetic concerns and track follow up on consults performed.

Requirements

• 2 years of customer service experience is required.
• 1-2 years of experience in sales or marketing preferred.
• Able to work hours that office is busiest- may be evening and some weekends.
• Able to properly communicate verbally and written (email) to doctors, medical providers, and patients.
• Must be willing to be available via email for patient inquiries on off hours.

Responsibilities

• Ensure high levels of patient satisfaction through excellent consultative service and education.
• Assess patient needs and provide assistance and information on product features and benefits.
• Achieve office growth in cosmetic procedures performed- meeting assigned growth goals each year.
• Monitor and track personal sales performance and sales activities via reporting on a daily, weekly, or monthly basis.
• Drive sales by working to sell packages of treatments and products, scheduling follow-up Botox treatments 3-4 months in advance, and reaching out to medical patients who express interest in cosmetic procedures.
• Meet with patients, review skin care routine, demonstrate products, capture high quality photos, present patients with financial quotes, provide and review aftercare with patients, schedule procedures in an SDG office, and process all paperwork.
• Develop a follow up and leads tracking system through EMA.
• Answer patient queries via phone or email by communicating in a friendly and personal manner.
• Work as a team with MAs and providers to explain to patients' best procedures, stay up to date on new services, and to schedule best times for procedures.
• Strive towards same day procedures per office depending on procedures.
• Assist when able with regular phone answering, booking appointments, taking deposits, etc.
• Have effective post-appointment surveys to audit UPE behaviors and assess NPS scores for each visit.
• Perform follow-up phone calls and provide special focus on consultations that have not been booked, missed, or canceled their procedure to make sure all questions or concerns are answered.
• Follow-up with patients after treatment (fraxel, certain filler patients, any procedure requiring downtime).
• Send out cards monthly, including but not limited to referral, birthday, thank you, or other happy occasions.
• Work with Aesthetic Companies to stay up to date on new products, techniques for cosmetic conversation and best practices for conversion.
• Work closely with the Director of Aesthetic Services and team to learn about new technology and lasers offered at SDG versus the competition.
• Discuss revenue and profit goals with Vice President, regional, and general managers to drive 10% same store growth year over year.
• Learn EMA and Nextech for scheduling, reporting, and for patient charting.
• Interact with product reps to evaluate potential products & review existing product performance; negotiate 'buy backs'.
• Provide sales training on services and products to staff.
• Work with marketing and General Manager to do campaigns or promotional events directly related to patient interests.
• Assist with cosmetic marketing, promotional materials, aftercare handouts, etc.
• Distribute promotional materials to complimentary business establishments when & where possible.
• Oversee appropriate fundraising and record all donations.
• Help capture social media video clips when time permits.

Benefits

• Medical (TeleHealth included), HSA/FSA, Dental, Vision by 1st of the month after hire date.
• Company HSA contribution.
• Eligible for 401K.
• Your birthday is an additional personal holiday.
• Company Sponsored Short Term Disability.
• Pre-tax savings available for public transit commuters.
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services