Corrigo Administrator Performance Manager

Cushman & Wakefield • Virtual San Francisco, CA

4d • $136,000 - $160,000

About The Position

The Corrigo Administrator Performance Manager has responsibility for performance management tracking and reporting inclusive of utilizing technology and reporting to optimize and automate leadership visibility into performance of the real estate and facilities function. This position is also responsible for the Systems Administration of Corrigo, a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration, records maintenance, properties, assets, system/data integrity, and auditing. This position balances scope, time, cost, and quality, while maintaining a customer focus and working in a team environment.

Requirements

• Corrigo Platform experience is required
• Customer service focus
• Exceptional analytical and problem-solving skills
• Strong proficiency in MS Excel, specifically using formulas for data analysis
• Excellent oral and written communication skills
• Experience in managing simultaneous complex tasks from inception to successful completion
• Strong technical skills with the ability to learn new applications quickly
• Excellent attention to detail
• Self-motivated, able to set priorities, and work autonomously
• Data analysis/implementation
• Ability to communicate and implement complex ideas
• Ability to work in a Team environment

Nice To Haves

• College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
• Experience in real estate Industry and facility management operations a plus

Responsibilities

• Performance Monitoring & Analysis: Support KPI development to align tracking of global real estate and facilities outcomes to enterprise goals’ track
• Process Improvement: Identify inefficiencies and implement optimization strategies within the performance management function
• Data Collection & Reporting: Gather, analyze, and present real estate and facilities performance data to stakeholders
• Promote and enable the import and export of best practices to and from CW and link the account to emerging practices in the model, the industry, and the BI/data fields.
• Devise and promote creative data visualization.
• Performance Reviews: Conduct regular assessments and provide constructive feedback on improvements to the performance function
• Effectively track and monitor timelines, work-back schedules, and requirements for specialty global projects.
• Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
• Ongoing Database management
• Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
• Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements
• Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
• Support the account team users with general questions and other systems support requests.
• Maintain thorough knowledge of user base and critical user needs
• Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
• Manage and identify change requests and analyze impact of changes to the client.
• Leverage past learning and category/business knowledge in support of client business decision making
• Develop and maintain accuracy of data

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager