Correspondence Representative-I (Medical Billing) - PFS - Work Onsite in Livonia, Michigan)

Trinity Health • Farmington Hills, MI

101d • $14 - $21

About The Position

This is a full-time onsite position located in Farmington Hills, Michigan. The role involves performing day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations of a Patient Business Services (PBS) location, which handles a revenue of $3-5B NPR. The position is part of a team responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. The position reports directly to a Manager.

Requirements

• High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting.
• Data entry skills (50-60 keystrokes per minute).
• Excellent communication (verbal and writing) and organizational abilities.
• Interpersonal skills necessary in dealing with internal and external customers.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Nice To Haves

• Completion of regulatory/mandatory certifications and skills validation competencies preferred.

Responsibilities

• Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application.
• Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application.
• Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
• Reviews all returned mail, researches and corrects the information in the patient accounting system as appropriate.
• Assists in large copy and mail productions, sorting outgoing correspondence to ensure cost effective postage.
• Provides support for the Billing & Follow-Up teams by printing UB04's and sending medical records by Certified Mail.
• Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeping inventory on a routine basis.
• May prepare special reports as directed by the manager to document billing and follow-up services.
• May serve as relief support if the work schedule or workload demands assistance to departmental personnel.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees