Corrective Action Program Specialist - Entry Level

NiSource•Merrillville, IN

1d•Hybrid

About The Position

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact. The Corrective Action Program (CAP) is a foundational component of the NiSource Safety Management System and a critical driver of operational excellence at NiSource. It offers a simple way to document identified risks and utilize a systematic process to review, prioritize, address, and track progress to reduce risks. The CAP Specialist is responsible for the timely, accurate screening and assignment of CAP Condition Report and asset related Event and Near Miss submissions through the CAP Digital Platform. The CAP Specialist is also responsible for assisting the Operational Excellence Lead – CAP Execution with supporting stakeholders through various CAP Condition Report workflow steps and preparation of State Risk Table meetings. At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.

Requirements

Bachelor’s Degree or equivalent work experience
1+ year of customer service experience
Experience analyzing data and determining trends
Ability to build strong relationships with key stakeholders with all levels of the organization (front line employees, leaders, managers, and executives)
Ability to learn new systems and become proficient with them (e.g. Corrective Action Program / Safety Management Systems)
Authorized to work in the United States without requiring sponsorship.

Nice To Haves

Associate's Degree or two years equivalent work experience.
1+ year of experience working in the utility industry, with electric or gas operational experience
Safety Management System experience working with a Corrective Action Program for risk management
Knowledge and understanding of American Petroleum Institute (API) Recommended Practice (RP) 1173

Responsibilities

Ensure the timely, accurate processing of CAP Condition Reports and asset related Events and Near Miss reports in accordance with CAP review process from screening to evaluation. This includes outreach to CAP Condition Report and asset related Events and Near Miss submitters.
Attend and present screening assignments during daily CAP Review Board Meetings
Assist with the preparation of State Risk Table meetings
Act as a safety champion. Influence and inspire others to uphold safety and risk expectations and to identify and correct conditions that affect the safety of the public, our employees and contractor partners.
Perform tasks outside of normal responsibilities in support of emergency operations.