Corrections Specialist 2, Patient Care Navigator - MCC

State of Washington•Monroe, WA

41d

About The Position

The Department of Corrections Health Services Division is seeking a highly motivated and qualified individual for the position of a Corrections Specialist 2 (CS2) Patient Care Navigator at the Monroe Correctional Complex (MCC) located in Monroe, WA. The Goal of the Patient Care Navigator is to provide outreach and education services for identified high risk members. This position requires strong interpersonal skills to make connections and building relationships with vulnerable populations. The Patient Care Navigator works collaboratively with nursing staff, the primary care provider and patient service representatives with the purpose of making the critical linages to health information/ services and assists with care coordination. The Patient Care Navigator is flexible and willing to work in a dynamic and evolving role according to individual patient and program demands, has strong verbal/ written communication skills, and strong organizational skills to work with the patient and their clinic team to eliminate barriers to necessary medical care including timely screening, diagnosis, treatment and supportive care.

Requirements

Proficiency using Microsoft Office software (Word, Excel, Outlook).
Excellent written and verbal communication skills.
Three (3) years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field.
Two (2) years working with Medicaid systems AND supervisory experience.

Nice To Haves

Bachelor's degree in a social service-related field from an accredited college or university whose accreditation is recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).
Note: Additional qualifying experience will substitute, year for year, for up to two years of the desired education.
Experience working in Adult Corrections Health Services, Social Services or other closely related field.
Experience working with or around patients with a mental health diagnosis.

Responsibilities

Assist patient in navigating diagnosis and treatment for Gender Affirming Care, cancer, and other complex chronic diseases involving multiple sites of care.
Establish rapport with patient's face-to-face encounters and written communication to serve as point of contact and link between care team members and patients at risk to encounter barriers to necessary care.
Serve as a point of contact to informally resolve patient's concerns or barriers related to access to timely care.
Coordinate and facilitate services and resources to support coordination and continuity of care.
Collaborate with physicians, peers, re-entry team, and others to coordinate care across the health care continuum.
Continually improve patient care and services hill wide.
Work quickly to eliminate barriers and challenges associated with cross-continuum care coordination that might adversely impact patient care.
Works to eliminate barriers that might otherwise adversely impact patient care/outcomes.
Accesses and acts on information related to denials and barriers to ensure effective continuity of care.
Refers quality, infection control and risk management issues to appropriate individuals or departments.
Serve as a patient liaison and advocate for vulnerable patient populations to achieve quality patient focused outcomes.
Provide liaison services between provider and clients.
Assist clients in completing forms and applications to receive services.
Assists patients along their care pathway by serving as an advocate.
Share patient care navigator findings and patient response with care team; remain a support system throughout the patient's course of treatment.
Provide education material and logistical support.
Provide education and support to promote patient coping skills.
Ensure that patients understand follow-up and referral information.
Maintain ongoing communication with patients to check progress.
Collaborate with the patient, reentry team and interdisciplinary team.
Provide relevant education and information regarding resources to patient/surrogate.
Provide support for patients on PCN caseload or newly after hospitalization or infirmary stay to promote self-care.
Meet with patients within fourteen days of being notified of potential need to discuss Gender Affirming medical treatments and services available.
Provide and ensure effective communication and documentation.
Protect the confidentiality of health records.
Communicate with multidisciplinary team.
Document encounters in the medical records with clarity and conciseness unique to each specific patient or family interaction and in accordance with legal, regulatory and departmental standards.
Actively participate in facility wide coordinated quality improvements, meetings, projects and programs.
Maintains current knowledge of department policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measures, quality indicators and other issues/requirements.
Participate as successful member of multi-disciplinary team, understanding the value of individual work roles and standards.
Participate in required trainings and attend department team meetings.
Develop and maintain processes.
Maintain detailed knowledge of the Guidelines for Healthcare of Transgender Individuals.
Assist treatment providers with case management and case tracking.
Attend the Gender Affirming Pre-Surgical MDT meeting, Transgender Cultural Awareness meeting, LGBTQ+ Peer Support Group meeting and other related duties as appropriate, scheduled or directed.
Establish rapport that preserves professional boundaries with patients.
Other duties as assigned.
Basic knowledge of appropriate boundaries and limits around personal self-disclosure when working as a member of health and support services.
Cultural Sensitivity and Competence.
Sensitivity to coordination of care requirements for all patients.
Encourage patients in achieving identified health improvement and stabilization goals.
Other tasks as assigned.