Corporate Vice President - Senior Manager, Agile Service Delivery Leader Technology Infrastructure

New York Life • New York, NY

250d • $157,500 - $270,000

About The Position

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. As part of our Technology organization, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

Requirements

• Strong interpersonal skills; ability to build strong relationships and collaboration across diverse and matrixed stakeholders and clients
• Ability to facilitate difficult discussions, prioritize competing interests, and manage both strategic and tactical interests
• Ability to surface, prioritize and balance multiple stakeholder priorities
• Experience with design thinking principles and client experience design
• A high degree of empathy; an ability to align and relate to clients
• Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and assist in solving engineering problems
• Expertise in strategic thinking, forward-looking risk management and strong business acumen
• Strong experience in researching and understanding both market and client needs
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• Strong agile program management skills
• Flexibility and demonstrated experience with change management practices and protocols

Responsibilities

• Discover valuable objectives and challenges to solve and validate potential solutions with technology and business stakeholders
• Directly impacts $45m annual AWS budget and facilitates cost reduction across 15 lines of business
• Runs the Cloud Business Office, communicates with Finance and NYL Business Leaders on strategic direction for public cloud consumption
• Develop a deep understanding of business goals and processes to inform offering priorities and improvement recommendations
• Socialize the CTO Organization Service Catalog and Technology Strategy to ensure a common understanding among internal and external stakeholders
• Manage the CTO Organization operating budget and consumption trends in partnership with product owners and consumers
• Lead strategy, PI planning and life cycle management efforts to support the ongoing evolution and innovation of the offering
• Monitor business, market and technology trends and competitive intelligence to drive strategy and proactively propose new solutions
• Survey the AI landscape, map breakthroughs to new areas of the offering that can be automated and evaluate cost of that automation versus continuing with human efforts
• Establish technology roadmaps and release plans that satisfy requirements and achieve client outcomes
• Monitoring and coordinating the CTO Organization work intake management
• Build a close working relationship with and empower the product owner to make appropriate decisions relating to offering development, while providing clear guidance and setting 'guardrails' to operate within
• Define, track and communicate relevant KPIs/OKRs for the product and service offerings to measure performance and contribution to NYL business goals and strategy
• Guide and empower the product and service owners to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods, continuous improvement methodologies, etc.) and best practices (e.g., reusability)
• Proactively support the identification and resolution of blockers (including technical and resourcing) in order to achieve offering business objectives

Benefits

• Full package of benefits for employees
• Leave programs
• Adoption assistance
• Student loan repayment programs
• Annual discretionary bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree