Corporate Vice President, Head of New York Life Group Benefit Solutions (NYL GBS) Product

New York Life • New York, NY

4d • Hybrid

About The Position

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. The Head of GBS Product is responsible for the development of the vision, strategy, and multi-year roadmaps for the GBS Product organization including Absence, Disability, Life, AD&D, Voluntary Benefits, Value Adds, and NYL Cross-Channel Product teams as well as the Filing and Compliance functions. The Head of GBS Product leads a team of 20-25 individuals and manages key business decisions tied to the product portfolio, working in partnership with Solutions, Underwriting, Pricing, IT, Distribution, and Operations to bring the product to life while ensuring an effective end-to-end service experience from quoting through claim. The ideal candidate is a futurist but can map out and deliver short term wins, strategic but can get into the weeds, is able to partner, influence, and listen and has strong experience working in a matrix environment delivering optimal outcomes.

Requirements

• Bachelor's Degree and at least 8-10 years of broad product experience.
• Demonstrated strong relationship building and team integration skills; experience driving change management in large, matrix organization.
• Future mindset but willingness to jump in, own work, and make meaningful short-term progress.
• Demonstrated strong analytical and problem-solving skills; ability to be innovative.
• Proven ability to drive results in uncertain and/or ambiguous environments.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas.
• Proven experiences mapping out the client and customer journey, identifying gaps in the experience, and delivering initiatives to improve on the current state.
• Established ability to leverage marketplace knowledge and experience to consult, make prioritization, and trade off decisions, and make recommendations to senior leadership.

Responsibilities

• Owns the development of the vision, strategy, and multi-year roadmaps for the GBS Product organization including Absence, Disability, Life, AD&D, Voluntary Benefits, Value Adds, and NYL Cross-Channel Product teams as well as Filing and Compliance functions.
• Responsible for ensuring products are competitive in the group benefits industry while providing an effective end-to-end service excellence experience from quoting through claim.
• Accountable to deeply understand broker, client, customer, and beneficiary needs, and keep up with industry/competitor trends; incorporates findings into strategy and roadmap.
• Leads and mentors a team of both direct and indirect reports of 20-25 team members as well as matrix partners in the design, development, and delivery of new products and new features as well as maintenance of existing products.
• Collaborates effectively internally sharing vision and incorporating feedback and needs for a holistic strategy.
• Drives recommendations and provides user stories/requirements to matrix partners to deliver best in class solutions in the market, including connectivity, digital, operational processes, etc.
• Responsible for making business cases, seeking organizational buy-in and securing funding for key initiatives; prioritizes investments based on value, stakeholder need, and capacity.
• Owns the execution of roadmap deliverables; ensures are delivered on time and budget; drives key business decisions regarding execution and roll out plans engaging key leaders and SME's as needed.
• Accountable for Product budget, inclusive of internal and vendor spend; evaluates spend for value and adjusts as needed.

Benefits

• We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees