Corporate Trust Client Manager

U.S. Bank•Atlanta, GA

1d•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description In conjunction with business development officers, responsible for developing and maintaining relationships with affordable housing clients ranging from single family State housing issuers, local housing issuers and conduit multifamily affordable housing developers with the primary focus of managing the value of these relationships to the organization. The Client Manager will be required to attend certain housing related conferences from time to time and to execute on a client calling plan to maintain a high level of connection with the clients. Reviews and accepts new housing client relationships based on business line account acceptance policies and procedures. Provides quality service based on housing client needs, wants, and expectations; aligns actions accordingly; remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service; resolves problems quickly and effectively. Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective housing clients. Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinates the development and implementation of operational changes within the unit. May be responsible for meeting certain revenue, new business and expense goals. The Client Manager will be required to attend certain housing related conferences from time to time and to execute on a client calling plan to maintain a high level of connection with the clients. PERTAINING TO THOSE WHO ARE HIRED TO PERFORM CAYMAN ISLANDS MONETARY AUTHORITY (CIMA) REGULATED ACTIVITIES. The candidate may be required to disclose/provide the following during the recruitment process (where not precluded by U.S. Bank recruitment or hiring policies): Membership to professional bodies (if applicable and required for the role), References, and Any criminal history, regulatory censure, sanctions, legal proceedings and any other formal censure, discipline or public criticism at the stage of recruitment. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Requirements

Bachelor’s degree, or equivalent work experience
Typically eight or more years of relevant experience

Nice To Haves

Thorough knowledge of corporate trust and investment instruments
Thorough knowledge of account management, trust operations, project management, and legal regulations
Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
Ability to develop new business
Effective management skills to include planning, budgeting, and people management
Ability to resolve complex problems with minimal guidance
Ability to communicate quickly with clients to resolve client issues and disputes
Effective interpersonal, verbal and written communication skills

Responsibilities

In conjunction with business development officers, responsible for developing and maintaining relationships with affordable housing clients ranging from single family State housing issuers, local housing issuers and conduit multifamily affordable housing developers with the primary focus of managing the value of these relationships to the organization.
The Client Manager will be required to attend certain housing related conferences from time to time and to execute on a client calling plan to maintain a high level of connection with the clients.
Reviews and accepts new housing client relationships based on business line account acceptance policies and procedures.
Provides quality service based on housing client needs, wants, and expectations; aligns actions accordingly; remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service; resolves problems quickly and effectively.
Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective housing clients.
Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes.
Coordinates the development and implementation of operational changes within the unit.
May be responsible for meeting certain revenue, new business and expense goals.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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