Corporate Travel Consultant - Entertainment Sector

American Express Global Business Travel

121d • $46,200 - $85,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Three -Five Years of Corporate Entertainment and Production Travel experience only
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Benefits

• Comprehensive benefits program including health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful
• Flexible benefits tailored to each country
• Travel perks with deals from major travel providers
• Access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first
• Diversity, Equity and Inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed