Corporate Travel Account Manager

AAA Mid-Atlantic

107d • $48,591 - $120,195

About The Position

AAA Club Alliance is seeking a Corporate Travel Account Manager to join our dynamic team, supporting our valued sports and university partners. In this role, you’ll be responsible for building and maintaining strategic relationships with key clients, aligning their annual travel program goals with tailored consultative services and solutions. Your efforts will drive client satisfaction, retention, and revenue growth while ensuring a best-in-class experience through AAA Corporate Travel Services. If you’re a sports enthusiast with a strong background in client relationship management, this could be the perfect opportunity for you.

Requirements

• Bachelor’s degree or equivalent experience.
• 3-5+ years of experience in the corporate travel industry strongly preferred.
• Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.
• Maintain strong customer focus and work with a sense of urgency.
• Effective written, verbal and presentation skills.
• Proficient Microsoft Office skills, Word/Excel.
• Experience with online booking tools is preferred.

Responsibilities

• Ensure that all key internal client service areas are aligned with client’s business goals.
• Maintain a role model approach in all internal/external interactions that are related to the client.
• Develop and maintain a SWOT analysis on top tier accounts that includes both client and AAA impacts.
• Share best practices/results with the Account Management team.
• Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.
• Partner across department lines to accurately make financial recommendations/understand the ROI for AAA and the client.
• Deliver financial results to procurement and C-level client stakeholders.
• Demonstrate the ability to identify 'wins' in order to negotiate in conflict resolution.
• Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.
• Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.
• Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.
• Meet regularly with Operations to ensure client goals are understood and on track for completion.
• Coordinate handoff of transactional inquiries to Operations but remain connected to any VIP service recovery issues.
• Engage with Online Support Manager for clients with online booking tool usage.
• Approximately 25% travel is expected in this role to engage directly with clients.
• Other duties as assigned.

Benefits

• Celebrate eight paid holidays throughout the year.
• Accrue 3+ weeks of paid time off during your first year.
• Paid time off to volunteer.
• Annual Bonus and Annual Merit Increase Eligibility.
• Complimentary AAA Premier level membership benefits.
• Comprehensive health & life insurance package.
• Tuition reimbursement program.
• 401(K) Plan with employer match, up to 7%.
• Up to 2 weeks Paid parental leave.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Continual learning reimbursement up to $5,250 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees