Corporate Trainer 24-144 (repost of 24-076)

Charleston Water System • Charleston, SC

404d • $57,242 - $88,733

About The Position

The Corporate Trainer is responsible for the effective development, coordination, and presentation of training and development programs for all associates at Charleston Water System. This role involves assisting the Customer Service Department in specialized training, developing training on corporate-level software platforms, and conducting needs assessments to ensure training aligns with organizational objectives. The trainer will also manage the Training Management System and develop strong relationships with internal customers to enhance training effectiveness.

Requirements

• Bachelor's degree in education, training & development, business, or a related field.
• Two years of experience in accounting, finance, customer service, training and development, or a related field.
• Experience as a professional trainer/teacher/instructor (at least 2 years preferred).
• Knowledge of various training development methods and delivery techniques.
• Ability to read, analyze, and interpret business periodicals and technical procedures.
• Strong written and verbal communication skills.

Nice To Haves

• Knowledge of ISO 14001 standards for department and company.
• Experience in environmental management systems.

Responsibilities

• Conduct needs assessments and instructional analysis to ensure conformity with mission training objectives.
• Design, develop, implement, and evaluate training initiatives aimed at improving business metrics.
• Implement engaging training that achieves learning outcomes.
• Support the Customer Service Department with specified training programs for CSRs and Dispatchers.
• Develop and coordinate a company-wide training schedule for associates.
• Formulate teaching outlines and determine instructional methods such as lectures and workshops.
• Select or develop teaching aids such as training handbooks and multimedia visual aids.
• Conduct training sessions covering on-the-job training and refresher training.
• Test trainees to measure progress and evaluate training effectiveness.
• Manage and maintain the Training Management System, including training rosters and reports.

Benefits

• On-the-job training
• Leadership training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree