Corporate Support Engineer-Kenilworth, NJ
ONE DIVERSIFIED•Kenilworth, NJ
185d
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About The Position
The Corporate Support Agent (CSA) is the front-end support for our user base. The CSA will respond to tickets assigned to them and work to collect and validate information about the issue and the user. They will then work to resolve the known issues or requests or perform limited troubleshooting. Tickets that are unable to be resolved should be escalated to other team members for assistance or the Manager, Corporate Support (MCS) for resolution. CSA will maintain workload history and communicate with users via the ticketing system whenever possible.
