Corporate Service Manager

Fun Town RV, LP • Fort Worth, TX

79d

About The Position

The Service Manager will oversee all aspects of the service, parts and warranty departments, manage a team of skilled technicians and support staff, and ensure compliance with company standards and industry regulations. This role requires a strong leader with technical expertise, excellent communication skills, and a passion for customer service. This position requires travel up to 50% of the time to various dealership locations across multiple states.

Requirements

• Proven experience in service management, preferably in the RV, automotive, or related industry.
• Strong leadership, organizational, and problem-solving skills.
• Technical knowledge of RV systems, including electrical, plumbing, HVAC, and chassis components.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Proficiency in using service management software and tools.
• Ability to manage budgets, analyze performance metrics, and implement improvement plans.
• Familiarity with safety and environmental regulations applicable to the RV industry.

Nice To Haves

• A degree in business management, automotive technology, or a related field is preferred.
• Certifications from RVIA, RVDA, or equivalent organizations are highly desirable.

Responsibilities

• Recruit, train, and mentor service department staff, including technicians, service advisors, and administrative personnel.
• Foster a positive, collaborative work environment that promotes teamwork and high performance.
• Conduct regular performance reviews and implement professional development plans.
• Ensure the service department provides exceptional customer experiences, addressing inquiries, concerns, and complaints promptly and professionally.
• Oversee scheduling and workflow to meet customer needs and minimize wait times.
• Maintain high levels of customer satisfaction by ensuring quality workmanship and timely completion of service jobs.
• Develop and implement service department policies, procedures, and best practices.
• Monitor and manage department budgets, including labor costs, parts inventory, and equipment maintenance.
• Ensure compliance with safety and environmental regulations and company standards.
• Optimize workflow to maximize technician efficiency and reduce downtime.
• Provide technical guidance and support to technicians and service advisors.
• Stay current with industry trends, RV systems, and repair techniques.
• Collaborate with manufacturers and vendors for training, warranty claims, and parts procurement.
• Establish and track key performance indicators (KPIs) to measure department success, such as customer satisfaction scores, revenue targets, and repair completion times.
• Analyze service department metrics and implement strategies for continuous improvement.
• Work closely with the sales team to ensure pre-delivery inspections and warranty repairs are completed efficiently.
• Identify opportunities to upsell additional services and maintenance packages to customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees