Corporate Security Supervisor

Home Depot • Atlanta, GA

79d

About The Position

Supervisors are empowered to make decisions that enhance personnel and assets protection. The Corporate Security Supervisor leads a team of security professionals executing daily security operational tasks at specified THD locations. This role manages conflict, handles in-person escalations and de-escalations, provides Executive level support, and resolves operational matters.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3+ years of demonstrated experience working in the security control room, security operations environment, and/or 911 dispatch experience.
• Knowledge of facility management as it relates to security and access control.
• Excellent written and verbal communication skills.

Nice To Haves

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Experience managing a high-performing team of professionals.
• Excellent interpersonal, written, and verbal communication skills with a focus on customer service.

Responsibilities

• Examine complex and escalated incident reports to guide security operators and business leaders to ensure timely resolution.
• Collaborate with business partners to maintain global security systems and applications.
• Attract, hire, and onboard new talent to the team, as needed.
• Monitor and guide work activity for team through the coordination, organization, and proper distribution of work.
• Supervise team and individual performance against goals, ensures accountability for performance and provide training and development opportunities.
• Maintain shift operations / scheduling.
• Analyze security operations data and activity; identify trends and examine practices of the team to maximize effectiveness.
• Monitor associate productivity and service levels for quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees