Corporate Security Incident Response Supervisor , Amazon Corporate Security, Business Assurance Center

Amazon•Seattle, WA

About The Position

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented supervisors to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. As an Incident Response Coordination Supervisor, you will own service delivery across an assigned team responsible for the daily incident management work within the BAC. New hires must excel in team management and be able to provide mid-level direction and tactical response to corporate security issues worldwide. You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends. Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work. About Amazon Security Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Requirements

3+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
Experience leading, coaching, and mentoring direct reports
Outstanding verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations.
Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.

Nice To Haves

Experience with security equipment such as intrusion detection devices, access control systems, etc.
Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
Advanced education/certification in the fields of emergency management, security management, project management, or related disciplines.
Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues.

Responsibilities

Monitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions.
Manage all personnel aspects of an assigned team, from performance management to team growth and development.
Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar.
Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
Manage Service Level Agreements (SLAs) to ensure consistent service delivery.
Proactively identify risks and areas for improvement.