Corporate Security & Guest Experience Coordinator
About The Position
We’re actively seeking a talented Corporate Security & Guest Experience Coordinator to join our Security team in Newport Beach, CA. As the Corporate Security & Guest Experience Coordinator, you will serve as the first face of Pacific Life — welcoming employees, business partners, and guests with professionalism while ensuring the safety, security, and integrity of our workplace. This high-visibility role blends concierge-level service with physical security & safety responsibilities, supporting our strategic commitment to safety, consistency, and excellence across the enterprise. How you’ll help move us forward: Serve as the primary point of contact for all visitors, vendors, and staff entering the Newport Beach headquarters visitor entry. Professionally greet and verify all visitors, ensuring a welcoming and secure environment that reflects Pacific Life’s brand and values. Interact and coordinate with various executives and executive assistants ensuring guests are professionally welcomed and processed. Enforce badge usage and visitor sign-in policies in alignment with enterprise standards. Monitor entry points and prevent unauthorized access to the facility. Coordinate with the Global Security Operations Center (GSOC) during incidents or escalations. Assist with various security, safety, and emergency preparedness program functions. Print and issue access badges for new hires, contractors, and day visitors. Perform administrative duties as assigned, including scheduling, facilities coordination, and executive support. Liaise with internal departments and external vendors to support site operations and special events. Represent the Enterprise Security, Safety & Business Continuity team in a professional and service-oriented manner. The experience you will bring: Prior experience in a corporate reception, security, or guest services role required. Familiarity with visitor management systems, access control platforms, and emergency response protocols. Strong interpersonal and communication skills; ability to interact professionally with all levels of staff, including senior executives. Ability to remain calm and decisive during emergency situations. High level of discretion, professionalism, and customer service orientation. Basic proficiency in Microsoft Office and other administrative tools. High school diploma or equivalent required; additional security or hospitality certifications a plus. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $22.72 - $27.76 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
Requirements
- Prior experience in a corporate reception, security, or guest services role required.
- Familiarity with visitor management systems, access control platforms, and emergency response protocols.
- Strong interpersonal and communication skills; ability to interact professionally with all levels of staff, including senior executives.
- Ability to remain calm and decisive during emergency situations.
- High level of discretion, professionalism, and customer service orientation.
- Basic proficiency in Microsoft Office and other administrative tools.
- High school diploma or equivalent required
Nice To Haves
- additional security or hospitality certifications a plus
Responsibilities
- Serve as the primary point of contact for all visitors, vendors, and staff entering the Newport Beach headquarters visitor entry.
- Professionally greet and verify all visitors, ensuring a welcoming and secure environment that reflects Pacific Life’s brand and values.
- Interact and coordinate with various executives and executive assistants ensuring guests are professionally welcomed and processed.
- Enforce badge usage and visitor sign-in policies in alignment with enterprise standards.
- Monitor entry points and prevent unauthorized access to the facility.
- Coordinate with the Global Security Operations Center (GSOC) during incidents or escalations.
- Assist with various security, safety, and emergency preparedness program functions.
- Print and issue access badges for new hires, contractors, and day visitors.
- Perform administrative duties as assigned, including scheduling, facilities coordination, and executive support.
- Liaise with internal departments and external vendors to support site operations and special events.
- Represent the Enterprise Security, Safety & Business Continuity team in a professional and service-oriented manner.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
