Corporate Security Executive - SOACC Executive

Bank of America•Charlotte, NC

7h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading a large corporate security function that protects bank employees, facilities and assets. Key responsibilities including proactive issue identification and management, developing recommendations to senior management, and coordinating with local and enterprise leadership, law enforcement, regulatory and industry counterparts. The Security Operations Analysis Command Center (SOACC) Executive is responsible for the strategic leadership, operational oversight, and continuous evolution of the bank’s Global Security Analysis Operations Command Center (SOACC), which operates 24 hours a day, 7 days a week, 365 days a year. Key responsibilities include oversight of real-time security monitoring, initial incident command, escalation, and incident communications across physical security, life safety, intelligence, and crisis response. The role works collaboratively with teams across Global Corporate Security, Global Information Security, and Global Response/Business Continuity to ensure rapid detection, coordinated response, and effective recovery from security events with potential impact. This leader will have accountability for command center strategy, governance, talent management, and operational resilience, ensuring the SOACC functions as a trusted enterprise capability during both steady-state operations and high-impact events.

Requirements

8-10+ years’ experience leading an operational, call-center, or security function
Must have prior experiences in leading, managing, and developing highly productive teams in a fast-paced environment
Demonstrated experience in creating and driving strategy – anticipates emerging threats and operational demands; translates strategy into scalable, resilient command center operations
Extensive knowledge of Operational Excellence and process management - instills process rigor, reliability, and accountability
Track record of leading effectively through ambiguity and crisis – demonstrates calm and decisive leadership in high-pressure, time-critical situations
Manages risk with discipline – balances speed, impact, and risk while making decisions that protect people, assets, and reputation
Navigates organizational complexity - builds alignment and influence across security, technology, operations, and executive stakeholders
Executive presence and communication - communicates clearly and confidently with senior leadership during routine operations and crisis events
Must be able to respond to critical incidents off normal business hours as needed
Crisis Management
Facilities Management
Facility Security Management
Stakeholder Management
Strategic Thinking
Business Acumen
Coaching
Executive Presence
Policies, Procedures, and Guidelines Management
Risk Management
Business Analytics
Business Case Analysis
Inclusive Leadership
Process Simplification
Vendor Management

Responsibilities

Set the strategic vision and operating model for the SOACC function
Lead and govern real-time security operations, including monitoring, triage, escalation, command, and coordination of incidents impacting people, facilities, operations, and leadership
Establish and maintain clear incident command structures, decision authorities, and escalation protocols to enable confident, timely action during high-pressure situations
Serve as a senior accountable leader during significant security incidents reported to SOACC, ensuring effective command, cross-functional coordination, executive communications, and post-incident closure
Oversee development and continuous improvement of playbooks, standard operating procedures, and response frameworks supporting operations
Partner with Global Information Security, Protective Intelligence, HR (Employee Relations / Life Event Services), Global Response, and other stakeholders to deliver integrated, enterprise-wide response capabilities
Ensure SOACC operations are aligned with enterprise process management, risk management, and control standards
Establish performance management discipline, including KPIs, KRIs, after-action reviews, and trend analysis, to drive operational excellence and risk reduction
Utilize threat intelligence and situational awareness into real-time operations and decision-making
Build and sustain strong relationships with law enforcement, emergency services, intelligence partners, and private-sector security peers
Champion continuous improvement, resilience, and readiness across people, process, technology, and facilities supporting 24x7 operations