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MILAposted about 2 months ago
Entry Level
Miami, FL
Food Services and Drinking Places
About the position
As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.
Responsibilities
- Manage incoming reservation requests via phone, email, and online booking platforms.
- Maintain an organized reservation system and ensure accurate recording of all bookings.
- Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
- Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
- Handle reservation cancellations and modifications promptly and professionally.
- Uphold restaurant policies and procedures regarding reservations and seating arrangements.
Requirements
- Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with reservation management software is a plus.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Nice-to-haves
- Strong attention to detail and accuracy in processing reservations.
- Collaborative to share an environment with opportunities for interaction with coworkers and supervisors.
