Corporate Receptionist

Northwest Center•Herndon, VA

6d•$22 - $26•Onsite

About The Position

Are you looking to build your career in the reception field? Northwest Center is hiring Corporate Receptionists to work on-site at the Amazon HQ2 campuses providing a 5-star customer service to customers over email, on the phone, and in person. You will be supporting the organization through a variety of administrative tasks such as greeting and checking in guests, distributing badges, providing resources, and assisting in projects. As the first point of contact for many of our visitors and employees, you are a solution provider and create a memorable customer-centric experience through each interaction. What is even better, you would be doing this work as a member of Northwest Center, a non-profit organization whose efforts support and advocate for individuals with disabilities. Be proud knowing your work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity. If you are a motivated, self-starter, with a background in customer service, APPLY TODAY!

Requirements

One (1+) years of experience in customer service, call center, or administrative support
Proof of U.S. Citizenship is required. Some buildings may qualify as Sensitive Compartmented Information Facility (SCIF) and may require U.S. citizenship for background checks.
Excellent customer service skills and the ability to prioritize tasks
Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
Strong conflict resolution, critical thinking, and problem-solving skills
Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon’s Policies and Procedures

Responsibilities

Opening and closing support service locations, ensuring the lobby is clean and organized.
Greeting all employees and visitors with a friendly, warm, professional and courteous manner.
Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person.
Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested.
Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated.
Directing new hires and temporary employees to the Security Badge Office to get employee badging.
Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department.
Subscribing to reception email lists and responding to all email in a timely manner.
Following proper procedures to hang and maintain customer posters in all buildings.
Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation.
Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items.
Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials.
Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered.
Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location.
Creating a remedy ticket for any facility issues brought to your attention.
Calling security as needed for assistance and following proper escalation procedures.
Assisting with daily set-up and/or tear down of stand, including occasional decorations
Unloading bananas from boxes into crates, keeping the stand full and plentiful, and sorting any bruised or damaged bananas out.
Tracking daily metrics in tracking software, comments, general inquiries, and public response.

Benefits

Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program