About The Position

The Mortgage Warehouse Process Consultant will handle the configuration and administration of the warehouse lending platform as well as assisting with managing complex projects for the Corporate Mortgage Finance (CMF) business. This individual will provide advanced and specialized consultative support to CMF customers other and colleagues for assigned business processes and/or system(s) that are complex and highly impactful to the business. The Mortgage Warehouse Process Consultant requires 7 years of mortgage operations experience with a focus on configuration and systems administration. This position will report to the Head of CMF Operational Strategy and Execution

Requirements

  • Bachelor’s degree. Mortgage Finance experience may be an acceptable alternative to a completed bachelor’s degree
  • Proficient written and verbal communication skills
  • Proficient experience with Microsoft Office Suite
  • Minimum 7 years of warehouse lending experience configuring business and client rule in a warehouse lending system

Nice To Haves

  • Experience using ProMerit
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
  • Strong leadership abilities and the ability to drive change and influence others

Responsibilities

  • Develop strong relationships with customers focusing on how our products and processes can help them be successful
  • Maintain in-depth knowledge of business processes and applications and stay current in operational and product elements, methodologies and trends related to the assigned area(s)
  • Analyze existing processes and identifies technical or procedural improvements to create operational efficiencies, quality and compliance
  • Recommend business practices to optimize use of business process/system(s)
  • Configure warehouse system for new client and new product set ups.
  • Triage, analyze, track and resolve operational, system-related and customer issues.
  • Engage with vendor of core system as necessary for resolution
  • Create business requirement documents for new initiatives, products and process changes
  • Redesign process workflows as necessary to adapt to product, service or technology changes
  • Plan and execute a variety of initiatives. Initiatives may include process improvement, process redesign, change management, etc. including working with cross functional business partners
  • Manage user acceptance testing for line of business, overseeing resource allocation, test scenario drafting, writing test script, test execution and communication with stakeholders at all levels of the organization
  • Manage mapping of data elements from core system to the data warehouse ensuring accuracy and compliance with data governance
  • Performs other duties as assigned
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