Corporate IT & Helpdesk Manager

About the position

The Corporate IT & Helpdesk Manager is responsible for overseeing the corporate technology environment, including internal infrastructure, end-user support, enterprise applications, integrations, and IT operations. This individual will lead a team of IT professionals providing world-class support across a multi-platform enterprise while ensuring the stability, scalability, and security of systems. The ideal candidate is hands-on, technically strong, and capable of managing a wide range of responsibilities — from daily support to long-term strategic initiatives such as AI adoption, cloud integrations, and infrastructure modernization.

Responsibilities

• Lead and mentor a team of IT professionals delivering end-to-end support across the organization
• Oversee corporate systems including desktops/laptops, networks, cloud services, enterprise applications, and collaboration platforms
• Drive enterprise software lifecycle management including procurement, deployment, patching, license management, and decommissioning
• Implement and optimize monitoring, endpoint management, and patching across Windows, Linux, and macOS environments
• Own vendor relationships and manage SLAs for hardware, software, telecom, and cloud services
• Manage the service desk function, define SLAs, improve response/resolution time, and drive a culture of service excellence
• Oversee installation and maintenance of on-prem and cloud server infrastructure, with responsibility for uptime, capacity planning, and performance tuning
• Develop and implement IT policies and standard operating procedures
• Collaborate with Security Operations to ensure system hardening, incident response, and proactive threat detection
• Lead and execute business continuity and disaster recovery planning and testing
• Partner with internal teams to integrate third-party SaaS and cloud solutions into our tech ecosystem
• Evaluate and help deploy enterprise AI tools, automation platforms, and emerging technologies to improve productivity and efficiency

Requirements

• 7–10 years of progressive experience in Corporate IT, with 2–3 years in a leadership or management capacity
• Proven ability to work cross-functionally with stakeholders and executive teams to align IT with business needs
• Expertise in core infrastructure technologies including Active Directory, Group Policy, DNS, DHCP, networking, and server management (Windows/Linux)
• Strong experience managing SaaS platforms (e.g., Microsoft 365), cloud services (Azure, AWS), and endpoint protection tools
• Familiarity with software integration, SSO, identity management (IDP), and API-based workflow automation
• Demonstrated experience with DR/BCP strategy and execution
• Experience with SSL and DigiCert certificate management
• Understanding of enterprise AI technologies, such as Copilot, virtual agents, or NLP-based knowledge systems, a plus

Nice-to-haves

• Are a self-motivated, technically curious leader who thrives in a fast-paced, hands-on environment
• Are highly organized, detail-oriented, and committed to uptime, data integrity, and end-user experience
• Communicate clearly and effectively across technical and non-technical audiences
• Can balance strategic planning with rolling up your sleeves when needed
• Exhibit a high degree of professionalism, discretion, and trustworthiness

Benefits

• We believe in employee development: we promote internally and provide training and educational assistance
• We provide a fun, engaged workplace, with social and community-building events
• We offer comprehensive benefits and flexible time off plans