Corporate Intern – Enterprise Operations, Deposit & Payment Operations (Reg E Operations) (Hybrid)

First Citizens Bank • Phoenix, AZ

6d • Hybrid

About The Position

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!
Interning with First Citizens Bank Enterprise Reg E Operations will provide you with experience and a large amount of exposure to all areas in general Deposit & Payment Operations, as well as Reg E. As this team works to centralize department work, interns may support these efforts that may include widget work, final resolutions, creating a bot, job aids, project management, process and procedures in identifying gaps to mitigate risk and data analysis, audit reporting preparation, adding Key Indicators (KI), payment processing, clear, reasonable, and shared communications when approved by regulation. Specifically, this team ensures consumer disputes that fall under Reg E are resolved within regulatory time frames.
In this role, an intern may be exposed to other areas, such as Reporting, Audit, Compliance, Risk, Automation teams, Fraud Prevention, other Operations areas.

Requirements

• High School Diploma or GED and 1 year of experience
• Currently enrolled at an accredited collegiate institution (during the time of the summer program)
• Ability to work 40 hours per week during the duration of the program

Nice To Haves

• Finance, Business, Communications, Internal Audit, Compliance anticipated Degree
• Rising Junior or rising Senior
• Experience with Microsoft Office Systems; Excel, Word
• 3.0 minimum GPA
• Strong desire to learn and grow
• Possess a positive attitude, naturally curious and enjoys collaborating with others
• Strong verbal and written communication skills
• Critical thinking skills
• Ability to multitask
• Ability to adapt and adjust priorities based on business needs
• Ability to take direction and absorb information quickly

Responsibilities

• Be aligned to specific tasks and projects based on interests and skill sets.
• Work in Microsoft Excel related to data analytics.
• Be part of a dynamic team with interesting projects.
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED