Corporate Inside Sales Specialist

Rexco Equipment•Cedar Rapids, IA

About The Position

Join the energetic team at Rexco Equipment, Inc. as a Full-Time Corporate Inside Sales Specialist and step into a world of excitement! This role offers you the chance to dive into the fast-paced machinery industry and make impactful connections while showcasing your problem-solving skills. You'll engage with customers in a customer-centric environment, building lasting relationships that foster loyalty. Each day brings new challenges that will ignite your creativity and determination, ensuring you never have a dull moment. Plus, you'll be surrounded by a positive and adventurous team that values respect and collaboration. This is not just a job; it's an opportunity to grow, innovate, and contribute to a family-like culture. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and ESOP. Ready to embark on this thrilling journey? Apply now and elevate your career with us! Hello, we're Rexco Equipment, Inc We are Rexco Equipment. We provide equipment solutions to the people that build and maintain our communities while demonstrating integrity to our Guiding Principles. Our vision is for our employee owners and customers to feel Rexco proud, so they do not feel like just a number. Rexco is striving to be the benchmark in customer loyalty, employee engagement and market share. What does a Corporate Inside Sales Specialist do? As a Corporate Inside Sales Specialist at Rexco Equipment, Inc., your success will be measured by your ability to delight customers and enhance relationships. You'll expertly handle post-invoice check-ins, ensuring swift resolution of issues and boosting customer satisfaction. Your proactive engagement with declining accounts will be key, as you diagnose spending drops and initiate actionable next steps-like scheduling appointments or requesting quotes-to win back their loyalty. You'll maintain professional discipline by keeping detailed records in our CRM, tracking outcomes, and producing insights on customer challenges and opportunities. Your decision-making skills will shine as you escalate issues to branch leadership and set appointments for outside reps, all while contributing to a high-performance culture. Join us in making a positive impact on our customers while enjoying the thrill of working in a dynamic and supportive team environment!

Requirements

A strong phone presence and professionalism
Organizational skills
Persistence
Good judgment
Ability to remain calm and composed under conflict
Proficiency in CRM tools, particularly HubSpot

Responsibilities

Handle post-invoice check-ins
Ensure swift resolution of issues
Boost customer satisfaction
Proactively engage with declining accounts
Diagnose spending drops
Initiate actionable next steps like scheduling appointments or requesting quotes
Maintain detailed records in our CRM
Track outcomes
Produce insights on customer challenges and opportunities
Escalate issues to branch leadership
Set appointments for outside reps