Corporate Housing Associate

Avalon Bay • San Antonio, TX

76d

About The Position

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

Requirements

• Qualified candidates must have leasing experience.
• At least two years of experience in a call center or shared services center OR fast paced operations environment preferred.
• Possesses customer service knowledge and ability to deliver customer experience, internally and externally.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.
• Performs basic Microsoft Office applications such as word processing and spreadsheets.
• Demonstrates attention to detail.
• Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution.
• Ability to multi-task; complete other administrative tasks while not on phone calls.
• Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wi-Fi is not allowed.

Responsibilities

• Generate new and renewal leases timely; ensure offers are accurate and include best pricing possible.
• Assist with allocation of workload across the team.
• Respond to emails timely with a high degree of decorum, professionalism, subject matter expertise and empathy.
• Effectively resolves conflicts and prioritize urgent requests.
• Consistently achieve productivity, documentation, and quality assurance requirements.
• Accurately complete processes and tasks.
• Actively participate in coaching, training and personal development.
• Assist with projects as requested.
• Perform all duties in accordance with AvalonBay Core Values and complete timely follow up.
• Adhere to the attendance guidelines.

Benefits

• Comprehensive benefits - health, dental and vision.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on our incredible apartment homes.

What This Job Offers

• Industry: Real Estate
• Number of Employees: 1,001-5,000 employees