Corporate Hospitality Intern (Summer 2026)

Promega • Madison, WI

87d

About The Position

This internship provides a hands-on opportunity to support the Corporate Hospitality & Meeting Specialist and Sr. Corporate Hospitality Program Manager. The intern will assist in delivering outstanding hospitality experiences across Promega’s guest houses and unique meeting/event spaces. In addition to day-to-day support tasks, the intern will apply their academic knowledge to evaluate and suggest improvements to existing processes in hospitality, guest engagement, and event logistics. This internship also provides an excellent opportunity to shadow hospitality professionals and contribute to a wide range of support activities across Corporate Hospitality, the CuE (Customer Experience) team, and Corporate Affairs. This role is ideal for students studying hospitality management, event planning, business operations, facility management, or related fields.

Requirements

• Currently enrolled in a degree program in Hospitality Management, Business Administration, Event Planning, or a related field.
• Strong communication skills and a service-oriented mindset.
• Detail-oriented with interest in logistics and operational systems.
• Comfortable using Microsoft Office tools; familiarity with digital reporting or scheduling systems is a plus.

Nice To Haves

• Prior customer service or hospitality experience is helpful but not required.
• Experience with reporting tools, scheduling platforms, or SharePoint is a plus.

Responsibilities

• Assist in preparing guest houses for incoming visitors, including restocking supplies, coordinating with Facilities and Security, and assembling welcome letters.
• Assist in creating new reporting documents to help management assess usage patterns, operational efficiency, and hospitality outcomes.
• Shadow the Sr. Corporate Hospitality Program Manager to learn criteria and decision-making processes for assigning guests to corporate housing.
• Learn to use the corporate housing booking software, including how to input, track, and update guest stays.
• Generate reports from the booking software to support operations and management analysis.
• Shadow the Corporate Hospitality & Meeting Specialist to understand end-to-end operations of guest preparation, logistics, and post-visit follow-up.
• Assist Hospitality with problem solving any relevant situations that arise throughout the course of the internship.
• Observe and contribute to quality checks for guest housing and unique spaces.
• Support the CuE team with hospitality-related setup, guest service coordination, and operational needs across campus.
• Help schedule and prepare campus event spaces for internal and external meetings.
• Support logistics by managing access programming and cleaning coordination.
• Participate in the tracking and documentation of space usage for monthly reporting.
• Assist the Corporate Affairs team with select internal corporate events, contributing to logistics, hospitality setup, and on-site coordination.
• Offer suggestions on improving hospitality workflows, space readiness checklists, and guest feedback collection.
• Conduct a process review based on shadowing and participation in daily operations.
• Develop a short presentation or summary document highlighting proposed improvements at the end of the internship.
• Assist in maintaining SOPs and SharePoint documentation for unique spaces.
• Track reservation and usage data to support operational analysis.
• Participate in updates to training documents or signage based on observation and guest feedback.
• Demonstrate inclusion through their own words and actions and is accountable for a safe workspace.
• Act with kindness, curiosity and respect for others.
• Embrace and be open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
• Understand and comply with ethical, legal and regulatory requirements applicable to our business.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees