Corporate Document Processor- CO

Northwest Registered Agent • Denver, CO

421d • $42,640 - $42,640

About The Position

The Corporate Document Processor at Northwest Registered Agent LLC is a full-time role based in Denver, CO, focused on assisting with state business filings and providing exceptional customer service to clients. The position involves managing inbound and outbound mail, supporting clients via phone and email, and ensuring accurate processing of documentation related to business formation and registered agent services.

Requirements

• Strong attention to detail, organized.
• Strong customer service skills, clear and concise communicator.
• Strong computer skills and comfortable conducting online research and troubleshooting issues.
• Eager and interested in learning more about our business and solving client problems.
• Available to work in office daily.

Nice To Haves

• Experience processing legal documents.
• Professional experience working with the Secretary of State's office.
• Experience or understanding of state business filings is a plus, including familiarity with the processes and documentation required for business formation.

Responsibilities

• Prioritize, process, open, sort, scan, track inbound mail and Service of Process.
• Process, ship, and track outbound mail.
• Retrieve and upload required or missing client account information or documentation into company software.
• Keep client files up to date by consistently recording client interactions and documentation.
• Manage and submit state filings within set timelines.
• Process check requests and the mailing and tracking of paper filings to both state and federal offices.
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.
• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
• Hit position metrics for mail processing, filings, and client support with no/minimal errors.
• Identify and drive process improvements and support teammates and office as needed with a variety of daily tasks.

Benefits

• 100% employer-paid medical, dental and vision for employees.
• Annual review with raise option.
• 22 days Paid Time Off accrued annually, and 4 holidays.
• After 3 years, PTO increases to 29 days.
• Employees transition to flexible time off after 5 years with the company.
• Paid Maternity and Paternity Leave.
• 4% company matching 401(k) with no vesting period.
• Quarterly 'Work Wherever' allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed