Corporate Director of Resident Experience

Maplewood Senior Living • Westport, CT

409d

About The Position

The Corporate Director of Resident Experience at Maplewood Senior Living is responsible for overseeing the daily operations of Lifestyle and Memory Care departments across multiple communities. This role focuses on ensuring a high-quality resident experience, implementing operational best practices, and fostering a positive work environment. The director will collaborate with various teams to enhance service delivery and resident satisfaction while also leading training and development initiatives for staff.

Requirements

• Bachelor's degree in a relevant field; Master's degree preferred.
• Extensive leadership and management experience in senior living or healthcare management.
• Strong leadership and organizational skills to motivate a team across multiple locations.
• Excellent communication and interpersonal skills for effective interaction with staff and residents.
• Proven track record in developing and implementing effective programs in a senior living setting.

Nice To Haves

• Experience in memory care programs.
• Knowledge of federal, state, and local regulations related to senior living.

Responsibilities

• Oversee the daily operations of Lifestyle and Memory Care departments across all communities.
• Provide direct support and guidance to Lifestyle and Memory Care Directors.
• Implement and refine operational best practices across multiple locations.
• Collaborate with cross-functional teams to drive efficiency and exceptional customer satisfaction.
• Foster a positive and inclusive work environment that encourages teamwork and innovation.
• Cultivate and maintain strategic partnerships in local markets to promote the brand.
• Build and maintain strong relationships with residents, families, and staff.
• Develop and lead comprehensive onboarding and continuous training programs for staff.
• Collaborate with senior leaders to design and evaluate programs that enhance resident quality of life.
• Monitor program outcomes to identify opportunities for improvement.

Benefits

• Competitive wages
• Flexible shifts
• Paid training & uniforms
• Growth opportunities
• Bonus & incentive programs
• Medical, dental, vision insurance
• 401K match
• Company paid time-off
• Life insurance policy
• Voluntary Aflac insurance for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree