Corporate - Customer Service Representative

EssilorLuxottica-posted 7 months ago
Full-time • Entry Level
Mason, OH
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

  • Assists customers telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment.
  • Creates a win-win resolution to problems.
  • High School or equivalent
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Customer service orientation
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  • Commitment to providing resolution to customer issues on the first contact
  • Strong English comprehension and a good command of grammar
  • Associate degree or higher
  • Previous experience in a telephonic or personal customer contact position
  • Luxottica Retail store/field experience
  • Health care
  • Retirement savings
  • Paid time off/vacation
  • Various employee discounts
  • Competitive bonus and/or commission plan
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Representative Resume Examples
•
Customer Service Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service