Corporate Communications Principal

USAA•San Antonio, TX

1d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. As a dedicated Corporate Communications Principal, you will be a key member of the Corporate Communications Leadership Team operating as a strategic communication advisor directly to the Executive Leadership Team and other high-level executives. You will leverage your deep subject matter expertise to lead proactive and strategic communications initiatives and leader communications to drive business goals while aligning with the USAA brand. You will be a strategic communicator that lives the USAA Mission and keeps the member at the center of everything you do. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX office location. Relocation assistance is available for this position.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment.
6 years of experience presenting communications strategies and outcomes to C-level executives or board members.
Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals.
Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders.
Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment.
Experience in leveraging data and insights to evidence the impact of communications programs on business objectives.
Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals.
Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc.to be able to guide the communications strategy.

Nice To Haves

Extensive experience leading integrated corporate communication campaigns and initiatives.
Extensive experience consulting and leading communications for C-suite and other senior executives.
Experience working for a Fortune 500 company, demonstrating the ability to navigate complex organizational structures and deliver results at scale.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple LOBs to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise.
Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple Lines Of Business (LOBs).
Leads through highly complex tasks with leadership discretion - often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development.
Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy.
Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences.
Performs research and analysis of current communications trends and best practices - particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.