Corporate Communications Manager (Mars Veterinary Health)

Banfield Pet Hospital•Los Angeles, CA

37d•Hybrid

About The Position

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. This role requires associates to work a hybrid schedule out of a MVH NA Hub location - Santa Monica, CA (VCA) | Vancouver, WA (Banfield) | Tampa, FL (BluePearl) | New York City, NY (MVH Global) Why This Role Matters: This role serves as a critical bridge between our Business Unit (BluePearl, VCA, Banfield) leadership and hospital teams across the country. This role is designed for a skilled communicator with experience in multi-unit businesses who understands the complexity of delivering consistent, high-impact messaging across decentralized field operations. You will be responsible for crafting and executing communication strategies that align hospital teams with global business priorities, boost local engagement, and empower leaders in the field to execute with clarity and confidence. In this high-visibility role, you will partner with senior leadership and frontline teams to drive alignment, performance, and culture across diverse geographies. You love simplifying complexity and draw context from the internal and external worlds and know there is an increasingly blurred line between internal and external storytelling. You Will: Strategic Communications Leadership Act as a strategic partner between the Business Unit Corporate Affairs Lead, functional leaders, and field/hospital teams, ensuring local alignment to global and national initiatives. Act as a trusted coach and advisor to hospital, functional and project leaders to influence and enhance communications strategies. Design and lead integrated communication strategies that support business transformation, operational goals, and change management across multiple units. Engagement & Enablement Collaborate with P&O, operations, and culture teams to reinforce the Five Principles, TailWags recognition program, and Associate engagement efforts. Create and manage communications programming that builds a strong sense of culture and community across decentralized field teams, including programs around CSR, Banfield Gives Back, etc. Develop engaging content and communication tools (e.g., leader talking points, toolkits, newsletters, FAQs, digital campaigns) tailored to multi-site audiences. Translate complex initiatives into clear, action-oriented messaging that empowers hospital leaders to inform and motivate their teams. Reputation Management The role operates in a dynamic external environment and requires collaboration with the BU Lead and the CA External Affairs CoE&D to manage proactive storytelling and issues. The position involves regular interaction with leaders, external stakeholders and the media, often managing high-pressure scenarios where rapid, clear, and accurate communication is essential. Change Communications Help to enable leaders, managers, and Associates to be storytellers themselves. Providing the tools—core narrative, visuals, FAQs, and data—so they can confidently carry the story forward in their own words. Develop cascades that become a network, where people at different levels and functions share assets, insights, and feedback in real time. Use listening tools, surveys, and feedback loops, to spot early signals of confusion or resistance. In this position, comms go from “reporting what happened” to anticipating what might happen—and addressing it before it grows. Cross-Functional Collaboration Work closely with business unit leaders, field operations, medical leaders and key functional partners to ensure alignment and shared messaging across all channels. Represent the voice of the field to internal stakeholders, providing insights that shape communication strategy and improve field execution. Measurement & Continuous Improvement Define KPIs and success metrics to evaluate communication effectiveness across multiple units. Use feedback, data, and field insights to iterate and continuously enhance communication impact and drive functional innovation. Identify opportunities to modernize field communications through new tools, formats, and approaches. Introduce innovative practices that strengthen impact, enhance accessibility, and advance the function as a strategic enabler of business performance. Live and exemplify the Five Principles of Mars, Inc. within self and team. Other job duties as assigned.

Requirements

Bachelor’s degree in Communications, Public Relations, Business, or a related field.
5-7+ years of experience in internal, field, or operational communications, including direct experience in a multi-unit or distributed business environment (e.g., healthcare systems, retail, hospitality, or franchised operations).
Proven ability to manage communication across multiple sites, geographies, or stakeholder groups.
Exceptional storytelling and messaging skills—written, visual, and verbal.
Strong project management and organizational skills, with a proven track record of executional excellence—able to manage multiple initiatives, meet tight deadlines, and deliver high-quality outcomes in a fast-paced environment.
Adept at building relationships across levels, from executive leadership to frontline teams.

Nice To Haves

Experience in healthcare or hospital systems strongly preferred.
Familiarity with change management frameworks and tools (e.g., Prosci, ADKAR).
Proficiency with digital communication tools such as Microsoft Office 365, SharePoint, mobile apps, or employee engagement platforms

Responsibilities

Act as a strategic partner between the Business Unit Corporate Affairs Lead, functional leaders, and field/hospital teams, ensuring local alignment to global and national initiatives.
Act as a trusted coach and advisor to hospital, functional and project leaders to influence and enhance communications strategies.
Design and lead integrated communication strategies that support business transformation, operational goals, and change management across multiple units.
Collaborate with P&O, operations, and culture teams to reinforce the Five Principles, TailWags recognition program, and Associate engagement efforts.
Create and manage communications programming that builds a strong sense of culture and community across decentralized field teams, including programs around CSR, Banfield Gives Back, etc.
Develop engaging content and communication tools (e.g., leader talking points, toolkits, newsletters, FAQs, digital campaigns) tailored to multi-site audiences.
Translate complex initiatives into clear, action-oriented messaging that empowers hospital leaders to inform and motivate their teams.
Help to enable leaders, managers, and Associates to be storytellers themselves. Providing the tools—core narrative, visuals, FAQs, and data—so they can confidently carry the story forward in their own words.
Develop cascades that become a network, where people at different levels and functions share assets, insights, and feedback in real time.
Use listening tools, surveys, and feedback loops, to spot early signals of confusion or resistance.
Work closely with business unit leaders, field operations, medical leaders and key functional partners to ensure alignment and shared messaging across all channels.
Represent the voice of the field to internal stakeholders, providing insights that shape communication strategy and improve field execution.
Define KPIs and success metrics to evaluate communication effectiveness across multiple units.
Use feedback, data, and field insights to iterate and continuously enhance communication impact and drive functional innovation.
Identify opportunities to modernize field communications through new tools, formats, and approaches.
Introduce innovative practices that strengthen impact, enhance accessibility, and advance the function as a strategic enabler of business performance.
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Other job duties as assigned.

Benefits

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Competitive referral program – join our team, bring your friends, and get paid.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.